Clear expectations before work begins.

Enquiries and bookings

Sending an enquiry does not create a booking or require you to proceed. A booking is confirmed only after the work, expected price, location and appointment have been agreed.

Quotes and assessment

Quotes are based on the vehicle information, symptoms, photographs and other details available at the time. If inspection or diagnostics show that different or additional work is required, this will be explained and a revised price agreed before that additional work begins.

Vehicle information and access

Customers should provide accurate vehicle and fault information and ensure the vehicle is accessible at the agreed time in a safe, legal and suitable place for mobile work. Delays caused by missing keys, security codes, locking-wheel-nut keys or unsafe access may require the appointment to be rearranged.

Parts and deposits

A deposit may be required before parts are ordered. The amount and the parts covered will be confirmed in advance. If an order is cancelled, any refund will take account of applicable consumer rights and any reasonable costs that cannot be recovered from the parts supplier.

Cancellations

Please give as much notice as reasonably possible if an appointment needs to change. Statutory cancellation rights for distance or off-premises contracts remain unaffected. Where a customer expressly asks for work to start during an applicable cancellation period, a reasonable amount for work already supplied may be payable where the law allows.

Diagnostics and compatibility

Diagnostics are an investigation based on the information and vehicle condition available during the appointment. Intermittent or complex faults can require further testing. Coding, remapping, activations and retrofits also depend on the exact hardware, software and mechanical condition of the vehicle.

Payment

Unless agreed otherwise, payment is due when the agreed work is completed. Payment can be made by cash or bank transfer. Any additional work or cost will be discussed before it is carried out.

Referral programme eligibility

Referral membership is free and open to people aged 18 or over. A qualifying referral must be a genuine new customer introduction, use the member’s personal link or be submitted through the member dashboard, and result in completed and paid work. Duplicate, existing-customer, cancelled, unpaid, fraudulent and self-referrals do not qualify.

Referral rewards

The reward for a qualifying completed referral is chosen after the job is reviewed and will be between £5 and £50. The amount can vary according to the nature and value of the completed work. No reward is earned merely because an enquiry, quote or booking is created. The dashboard status is the record used to decide whether a reward is awaiting review, completed or paid.

Referral consent and conduct

A member must not submit another person’s details unless that person knows who will receive them, understands why they are being shared and has agreed to be contacted about the vehicle enquiry. Members must not send spam, make misleading claims, impersonate the business or advertise a reward as guaranteed.

Referral payouts and tax

Approved rewards are arranged manually by bank transfer after the member requests payment. Bank details are exchanged directly and are not stored on this website. Members are responsible for keeping their own records and checking whether rewards must be reported for tax purposes. Referral membership does not create employment, agency or authority to act for VAG Coding Cotswolds.

Referral changes and misuse

The programme may be amended, paused or withdrawn on reasonable notice. Existing valid completed rewards will still be honoured. Accounts or referrals may be rejected or suspended where misuse, inaccurate information, duplicate claims, fraud or a breach of these terms is reasonably suspected.

Concerns after a job

If you have a concern, please get in touch promptly and allow a reasonable opportunity for the work to be inspected and, where appropriate, corrected. Nothing in these terms limits your statutory consumer rights, including the right for services to be performed with reasonable care and skill.

Contact

Questions about these terms can be sent to contact@vagcodingcotswolds.com. Last updated: 28 August 2026.